Shipping policy
We ship all merchandise via United Parcel Service Ground (2-6 business days, depending on
the ship-to location), to anywhere in the continental United States.
For P.O.Box address, to ship to the PO Box address may cause problem with the carrier.
Shipping and Duties Policy for Orders to Canada
1. Shipping Information:
We are delighted to offer our customers in Canada a seamless shopping experience. Our shipping services ensure safe and efficient delivery of your orders. Please read through the following policy regarding shipping and duties fees for orders to Canada.
2. Shipping Process:
Once your order is placed and payment is confirmed, our team will process and ship your items. We collaborate with reliable shipping partners to ensure your package reaches you in a timely manner. You will receive a shipping confirmation email containing tracking information once your order is dispatched.
3. Shipping Fees:
Shipping fees for orders to Canada will be calculated during the checkout process based on your location and the weight of the items in your cart. These fees cover the cost of transportation and handling of your package until it reaches your doorstep.
4. Duties and Taxes:
Please be aware that orders shipped to Canada may be subject to import duties, taxes, and other customs fees levied by the Canadian government. These charges are separate from the product and shipping costs and are the sole responsibility of the customer. The customs authorities in Canada determine these fees based on the declared value of the items in your order. We recommend contacting your local customs office or relevant authorities for more information about potential duties and taxes.
5. Customs Clearance:
To expedite the customs clearance process and ensure a smooth delivery, we provide all necessary documentation and information required by the Canadian customs authorities. However, any delays caused by customs procedures are beyond our control.
6. Refused Shipments:
If a shipment is refused by the customer due to unwillingness to pay customs duties or any other reasons, the customer will be responsible for any return shipping fees and other associated costs. The original shipping charges are non-refundable in such cases.
7. Address Accuracy:
Customers are responsible for providing accurate and complete shipping information during the checkout process. Any errors or omissions in the provided address may result in delayed or undelivered shipments. Additional charges for address correction or re-shipment will be borne by the customer.
8. Delivery Times:
While we strive to provide accurate estimated delivery times, these can vary due to factors beyond our control, such as customs clearance delays and local delivery processes. We appreciate your understanding in such situations.
9. Contact Us:
If you have any questions or concerns about your order, shipping, or duties fees, please feel free to contact our customer support team. We are here to assist you and provide the information you need.
By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping and Duties Policy. We appreciate your trust in our products and services and are committed to ensuring a positive shopping experience for all our valued customers in Canada.