Refund policy
Return & Refund Policy
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item. A flat return fee of $5 will be applied to all returned orders.
To qualify for a return, items must be in their original, unworn, unused condition, complete with tags and original packaging. Please ensure a receipt or proof of purchase accompanies the return.
Initiate the return process by reaching out to us at info@wearableartshop.com. Upon approval of your return, we will provide you with a return shipping label along with detailed instructions on where and how to dispatch your package. Please note that returns not preceded by a formal request will not be acknowledged. Kindly be aware that the cost of the return label will be borne by the customer and will be deducted from the refund amount.
You can always contact us for any return question at info@wearableartshop.com
Please Note: Any sale items 30%off and over are none-returnable and no refund or exchanged.
* Discounts and promotions can not be combine.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / none-returnable items
Please get in touch if you have questions or concerns about your specific item. Any sale items 30%off and over are none-returnable
Sale items
We're so glad you're interested in our sale items! We understand that sometimes you might be hesitant to buy something that's marked as a final sale, but we want to assure you that our sale items are still of the highest quality and value.
We work hard to provide you with the best prices possible on some of our most popular products. As a result, we're not able to accept returns or exchanges on these items. This helps us keep our costs low and pass those savings onto you.
We want you to be completely happy with your purchase, so we encourage you to review the product description and sizing information carefully before placing your order. If you have any questions at all about an item, please don't hesitate to reach out to our customer service team. We're always happy to help and answer any questions you may have.
In the rare case that there is a defect with your item, we will of course work with you to find a solution. We want you to be completely satisfied with your purchase and we stand behind our products 100%.
Thank you for considering our sale items! We hope you find something that you love and that will bring you joy for years to come. If you have any feedback or suggestions, please feel free to reach out to us. We're always looking for ways to improve our products and services.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
We ship all merchandise via United Parcel Service Ground (2-6 business days, depending on
the ship-to location), to anywhere in the continental United States.
For P.O. Box address, to ship to the PO Box address may cause problem with the carrier.
Shipping and Duties Policy for Orders to Canada
1. Shipping Information:
We are delighted to offer our customers in Canada a seamless shopping experience. Our shipping services ensure safe and efficient delivery of your orders. Please read through the following policy regarding shipping and duties fees for orders to Canada.
2. Shipping Process:
Once your order is placed and payment is confirmed, our team will process and ship your items. We collaborate with reliable shipping partners to ensure your package reaches you in a timely manner. You will receive a shipping confirmation email containing tracking information once your order is dispatched.
3. Shipping Fees:
Shipping fees for orders to Canada will be calculated during the checkout process based on your location and the weight of the items in your cart. These fees cover the cost of transportation and handling of your package until it reaches your doorstep.
4. Duties and Taxes:
Please be aware that orders shipped to Canada may be subject to import duties, taxes, and other customs fees levied by the Canadian government. These charges are separate from the product and shipping costs and are the sole responsibility of the customer. The customs authorities in Canada determine these fees based on the declared value of the items in your order. We recommend contacting your local customs office or relevant authorities for more information about potential duties and taxes.
5. Customs Clearance:
To expedite the customs clearance process and ensure a smooth delivery, we provide all necessary documentation and information required by the Canadian customs authorities. However, any delays caused by customs procedures are beyond our control.
6. Refused Shipments:
If a shipment is refused by the customer due to unwillingness to pay customs duties or any other reasons, the customer will be responsible for any return shipping fees and other associated costs. The original shipping charges are non-refundable in such cases.
7. Address Accuracy:
Customers are responsible for providing accurate and complete shipping information during the checkout process. Any errors or omissions in the provided address may result in delayed or undelivered shipments. Additional charges for address correction or re-shipment will be borne by the customer.
8. Delivery Times:
While we strive to provide accurate estimated delivery times, these can vary due to factors beyond our control, such as customs clearance delays and local delivery processes. We appreciate your understanding in such situations.
9. Contact Us:
If you have any questions or concerns about your order, shipping, or duties fees, please feel free to contact our customer support team. We are here to assist you and provide the information you need.
By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping and Duties Policy. We appreciate your trust in our products and services and are committed to ensuring a positive shopping experience for all our valued customers in Canada.